● TERMS AND CONDITIONS ➖
Introduction
Welcome to Serenity space. By accessing or using our services, you agree to abide by these Terms and Conditions. If you do not agree, you may not use the app.
Purpose of the App
Serenity Space is designed to provide peer-to-peer support for mental health and wellness. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified mental health professional for clinical care also available in our Premium model.
Eligibility
To use the app, you must:
* Be at least 16 years old. If under 18, parental consent may be required.
* Therapy session will also require a parental consent.
* Agree to use the app responsibly and respectfully.
* Acknowledge that this is a peer-support platform providing further professional counselling at a particular price provided in our premium model.
User Conduct
By using Serenity Space, you agree:
* Not to post harmful, offensive, or discriminatory content.
* Not to harass, bully, or demean other users.
* To maintain confidentiality regarding any personal or sensitive information shared by other users.
* To refrain from impersonating another person or creating multiple accounts to mislead others. Violations of this policy may lead to account suspension or termination.
Privacy and Confidentiality
* All personal data is handled in accordance with our [Privacy Policy].
* Serenity space takes reasonable measures to protect user information but cannot guarantee complete confidentiality due to the nature of online platforms.
* Users are advised to avoid sharing personally identifiable information (e.g., phone numbers, addresses).
Disclaimer of Medical Advice
* Serenity Space provides professional medical or therapeutic advice only in the premium model and not for free.
* Peer-support groups are not a part of professional counselling.
* Any discussions, posts, or resources shared within the app are for informational and support purposes only.
* If you are in crisis or experiencing a mental health emergency, contact emergency services or a crisis hotline in your area immediately.
Moderation and Monitoring
* Serenity Space employs trained moderators to ensure a safe environment but cannot guarantee real-time monitoring of all interactions.
* Moderators reserve the right to remove inappropriate content and enforce app guidelines.
User Responsibility
* You are responsible for your behaviour on the platform and any consequences arising from your interactions.
* You agree not to hold Serenity Space liable for any emotional or psychological distress resulting from app use.
Intellectual Property
* All content, trademarks, and features of Serenity space are the property of the company.
* Users are prohibited from copying, reproducing, or distributing app content without permission.
Reporting and Complaints
* Users can report inappropriate behaviour or content through the app’s built-in reporting system.
* Complaints will be reviewed and addressed by the moderation team in a timely manner.
Account Termination
* Serenity Space reserves the right to suspend or terminate accounts that violate these Terms and Conditions.
* Users may also delete their accounts at any time via the app.
Changes to Terms
* Serenity space may update these Terms and Conditions periodically.
* Users will be notified of significant changes and continued use of the app constitutes acceptance of the updated terms.
Limitation of Liability
* Serenity space is not responsible for any harm, loss, or damage caused by interactions on the app.
* Use of the app is at your own risk.
Governing Law
* These Terms and Conditions are governed by the laws of
Contact Information
For questions or concerns about these Terms and Conditions, please contact us at [support email or contact form link].