● PRIVACY POLICY
Serenity Space is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services. By using Serenity space , you agree to the terms outlined in this policy.
Information We Collect
We collect the following types of information:
a) Personal Information (PI) (provided by you):
* Name (optional)
* Email address
* Date of birth or age range
* Government Identifiable information
* User-generated content (e.g., posts, comments, messages)
b) Non-Personal Information (NPI):
* Device information (e.g., IP address, operating system, app version)
* Usage data (e.g., pages viewed, time spent on the app)
c) Sensitive Information:
* Mental health-related preferences (if shared voluntarily by you in your profile or conversations)
We do not collect financial, medical, or government-identifiable information.
How We Use Your Information
We use the information collected for the following purposes:
* To provide and improve app features and services.
* To personalise user experiences and recommend relevant content.
* To maintain a safe environment through moderation and monitoring.
* To notify you about updates, features, or changes to the app.
* To analyse user behaviour to improve app functionality (e.g., via analytics tools).
We will never sell or share your data with third parties for marketing purposes.
How We Protect Your Information
We prioritise your security by implementing:
* Encryption: All sensitive data is transmitted securely using encryption (e.g., HTTPS).
* Data Anonymisation: Personal identifiers are anonymised wherever possible.
* Access Control: Only authorised personnel can access user data.
* Regular Security Audits:
We periodically review and update our systems to protect against unauthorised access or breaches.
Sharing Your Information
We may share your information only in the following circumstances:
* With Your Consent: If you explicitly request or consent to data sharing.
* For Legal Compliance: To comply with applicable laws, regulations, or legal processes.
* With Service Providers: Trusted third parties (e.g., cloud storage providers)
that help operate the app under strict confidentiality agreements.
Your Privacy Rights
Depending on your region, you may have the following rights:
* Access and Portability: Request a copy of the data we’ve collected about you.
* Correction: Request corrections to inaccurate or incomplete data.
* Deletion: Request deletion of your personal information (subject to legal obligations).
* Withdraw Consent: Revoke previously given consent to data collection or processing.
To exercise these rights, contact us at [support email].
Cookies and Tracking Technologies
We may use cookies or similar technologies to:
* Enhance app functionality. * Collect anonymous usage data for analytics.
You can disable cookies through your device or browser settings, but some app features may not function properly.
Data Retention
We retain your information:
* As long as your account is active or as needed to provide services.
* For a limited period after account deletion (e.g., 30 days), to allow for recovery or legal compliance.
After this period, your data will be securely deleted or anonymised.
Children’s Privacy is not intended for children under the age of 13.
For users aged 13-18, parental consent may be required in some jurisdictions. If we become aware of data collected from underage users without proper consent, it will be deleted promptly.
Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external sites you visit.
Crisis Situations
If we detect content that indicates a crisis (e.g., risk of harm to self or others), we may:
* Notify appropriate authorities or crisis intervention services, as allowed by law.
* Provide crisis support resources within the app.
We respect your privacy but prioritise safety in emergencies.
International Data Transfers
f you access Serenity space from outside India , note that your data may be processed in servers located in India. We ensure all data transfers comply with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. You will be notified of any significant updates via the app or email.